He should have called Glock. They would most likely would have fixed it and for free. I have a heavily used 17 that broke a rail at right around 150K rounds. I sent it in 9 years out of warranty, with the frame pretty heavily stippled, and they replaced the frame, and rebuilt the rest of the gun for free. Im still shooting it on a weekly basis today.
Ive had a half dozen or so HP's over the years and currently have two, one that Ive had since the mid 90's, with a good number of rounds through it, but nothing close to the 17 and a couple of other Glocks I shoot on a regular basis. I dont know if they would hold up to that sort of abuse or not, and whos going to fix them under warranty now should they need it?.
I like the HP's and they are good guns, but given the choice, Id take a Glock over one any day.
Until they figure out where the Springfield HP's are coming from and how well they did on copying them and with QC, Id pass. Let them get the bugs worked out. From what Im hearing too, that $700 MSRP is great and all, but in reality, they are actually selling now for around $2K if you can get a hold of one. You can buy two nice "real" HP's for that.