I had purchased a Gerber multi-plier ages ago when they 1st came out. I broke it and thought lets see if the lifetime guarantee is for real. Well, sure was....they sent a letter and stated they no longer made that model of multi-plier and therefore could not repair it. Needless to say I was in shock when I looked in the envelope and there was a brand new 600 along with the case. Yep...they proved that great customer service STILL exists.