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We apologize for not meeting your expectations. Please give me (Don) a call at 1-800-999-1863 here at Emergency Essentials and I will do my best to make things right with you. Thanks!
Shortly after posting last night I got an email with tracking info. 1 hour short of 9 calendar days after order. Maybe, like someone else suggested, you guys are just really busy. That would be good. I hope you are. That means you'll stay in business and offering great products. My issue really isn't with waiting. It's more of waiting in the dark.
If you need 9 days to ship a large order, then tell me when I order. I carefully select items that are in stock, but if you run out, then tell me. If you're busy, great, tell me. Just tell me something. 9 days from order to ship, without a status update, pushes the envelope.
Or...let me check the status of my order online. I can view my history, but not status. Give me an estimated ship date or queue number. I'll be happy knowing my place in line, even if the line is long.
Because of my schedule and where I live I need to plan a little to get a delivery. I can't have FedEx leaving that many boxes just sitting around. This shipment is the perfect example of that. I'm scheduled to be hundreds of miles away when my order arrives. I have it all worked out, but knowing sooner would have helped.
I don't want anyone here to be discouraged by my post from trying Emergency Essentials. The prices are good, and the products are better. If you haven't tried the
granola you are really missing out! The small problems I've had in the past, other than shipment delays, have been solved very quickly by your great customer service. Extend that level of customer interaction to your order fulfillment system/department and you'll be a step ahead.
I appreciate the response and willingness to make things right. Tell me you'll help me be a more informed customer and I'll stick around.