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Old 05-10-2019, 06:58 PM
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Angry Ruger Precision 300 WM....5/22/19 UPDATE!!!



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Some of you may remember my post about the Ruger Precision 300 win mag rifle I purchased awhile back. The rifle is wonderful in every way.....it’s Ruger’s warranty service that sucks.

The muzzle brake on the rifle was turned about 30 degrees. The muzzle brake has a lock nut behind it to hold it in position. Using two, counter rotating wrenches, I attempted to correct the problem myself. Applying all my might I could barely back off the locknut about 20 degrees. Next I put 24” cheater pipes on both wrench’s for more leverage. Still nothing.....the brake won’t move.

I called Ruger customer service to hopefully get some help. I asked if the brakes were installed with red loc-tite. The rep said “no, the brakes are I stalled by a machine”. I ask if they (Ruger) has ever hear of this problem before. The customer service rep said “NEVER”. I was advised to return it to the vendor ( Sportsman’s Warehouse) and they will return the rifle to Ruger for repair....free of charge.

I began searching Internet forums, searching to see if other purchasers had the same problem. Apparently many owners have had the same problem. It seems that Ruger service rep took the liberty of bull ****ting me, or in other terms....lied. Not only are there many complaints about the same problem, but they go back several + years. Has the Ruger factory never heard of “quality
control?

I returned the rifle to the vendor and they shipped to Ruger. That is 1 working day short of 4 weeks ago. I checked with the vendor today and they’ve not heard anything from Ruger. I asked the vendor to contact Ruger and have my rifle shipped back to me, even though it’s not repaired. I didn’t spent the biggest part of $2k so the rifle could reside indefinitely in Ruger repair limbo.
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Old 05-10-2019, 09:32 PM
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Man......sorry to hear about your pain

I've got many Ruger firearms never had any issues so I've never used their customer service

That sucks to have a brand new one with issues and getting the run around

I wonder if it was silver soldered on? Did the lock nut ever turn?
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Old 05-10-2019, 10:04 PM
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Man......sorry to hear about your pain

I've got many Ruger firearms never had any issues so I've never used their customer service

That sucks to have a brand new one with issues and getting the run around

I wonder if it was silver soldered on? Did the lock nut ever turn?
The lock nut turned about 20 degrees and doing it about killed me. I wonder if the threads were galled when they installed the lock nut and brake.
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Old 05-10-2019, 10:09 PM
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`

Seems to go along with what I've been noticing & mentioned in another thread. Ruger QC has become very spotty over the last at least 10 years if not more. I've seen it in even the old venerable 10-22's as well as the SR-40c my wife bought. Only Ruger I've bought in the last 10 years that hasn't given me trouble is the SR-22. I've heard lots of people who have had trouble with those though too. Bill Rugers retarded nephew that can't be fired starting to slip or it's just something with the company in general, who knows.

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Old 05-10-2019, 10:13 PM
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Man......sorry to hear about your pain
Well, i’ve got that ol’ Remington bolt to entertain me.
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Old 05-11-2019, 02:41 AM
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Ruger offers a big bang for the buck if things are as they should be. Of the 10 or so I've owned, a target .22 pistol the rear sight fell off apparently due to the massive recoil, a MINI which only worked with cherry-picked factory magazines, a .357 Blackhawk where the cylinder froze with factory ammunition and a #3 in .223 that shot about 5" groups with a scope. Forgot. The MINI, when working, 5" groups with a scope. A friend had a Security-Six that failed NIB after 2 or 3 shots of factory ammunition, it locked up and required a gunsnith's attention. And of course there were several different 10-22s that, after a bit, the magazines failed. How can THAT be? Everyone knows how reliable a 10-22 magazine is. Must be some kind of akimbo voodoo karma thing.

Sorry for your troubles, Paul, I had high hopes you'd get sub-MOA out at 800.
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Old 05-11-2019, 05:13 AM
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Sorry for your troubles, Paul, I had high hopes you'd get sub-MOA out at 800.
i have no doubt that the rifle is sub-moa capable, but I’ll never know for sure if Ruger does not return it.
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Old 05-11-2019, 06:09 AM
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You might need to become the "squeaky wheel" to both companies

I never liked having to show my ass when it comes to customer service but I've had lots of practice through the years

I tend to get more assertive with each phone call and to the point they'll do anything to make me go away. Make sure you take names and ask for supervisors or people of influence.
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Old 05-11-2019, 06:42 AM
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You might need to become the "squeaky wheel" to both companies

I never liked having to show my ass when it comes to customer service but I've had lots of practice through the years

I tend to get more assertive with each phone call and to the point they'll do anything to make me go away. Make sure you take names and ask for supervisors or people of influence.
About 30 minutes before you posted, I emailed a copy of my OP to the CEO of ruger..
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Old 05-11-2019, 07:35 AM
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About 30 minutes before you posted, I emailed a copy of my OP to the CEO of ruger..
You go Dude!

I hope you get some resolution


QA/QC always seems to take a backseat with everything else going on in a company. It's always about revenue and net profit lines
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Old 05-11-2019, 12:56 PM
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i have no doubt that the rifle is sub-moa capable, but I’ll never know for sure if Ruger does not return it.
Most all modern rifles are that accurate with the right loads.
Ruger rifles are nothing special.
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Old 05-11-2019, 01:30 PM
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About 30 minutes before you posted, I emailed a copy of my OP to the CEO of ruger..
`

You should've sent them a link to this whole thread. They can see what fans (or fading fans) have been experiencing when buying their products lately. Then again, they are selling a crap ton of guns anyway, so maybe they just don't care. If it stays that way long enough, and especially if it gets worse, they won't be selling as many & it will be harder to get the buying public's confidence back.

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Old 05-12-2019, 01:18 PM
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Originally Posted by Chuckleberry View Post
`

You should've sent them a link to this whole thread. They can see what fans (or fading fans) have been experiencing when buying their products lately. Then again, they are selling a crap ton of guns anyway, so maybe they just don't care. If it stays that way long enough, especially if it gets worse, they won't be selling as many & it will be harder to get they buying public's confidence back.
.
The majority of people buying Ruger rifles are hunters who seldom shoot beyond 100 yards at a target and 200 at game.

They are happy with "Minute Of Deer" and aren't capable of much better themselves, even if their gun is up to the challenge.
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Old 05-13-2019, 03:35 PM
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Coincidence I suppose, but I just received a call not long ago and I was told my rifle had been repaired just minutes before they called. I was also told that the rifle would ship out to me Tomorrow morning.
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Old 05-13-2019, 03:41 PM
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Coincidence I suppose, but I just received a call not long ago and I was told my rifle had been repaired just minutes before they called. I was also told that the rifle would ship out to me Tomorrow morning.
`

Good they got it fixed fairly quick for you. Hope it is properly fixed now. At least they aren't trying to make you go thru an FFL. I found a place on line where I could get Hornady Critical Duty ammo for about 58 cents/rnd. The order said "processing" for about a week so I called them to find out what was going on. They said they needed my ffl or the ffl I wanted it delivered to. Even though my FFL only charges $20/pkg that would've made it the same as most other places. My state has no ammo restrictions either. I may call them back & try to clarify that I am from a state that doesn't have ammo restrictions.

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Old 05-13-2019, 04:19 PM
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Well good for you!

Just so you'll know, the Ruger rifles I've owned have been a bit finicky with accuracy. Not sayin' I got bad accuracy, just not to my liking. The accuracy will be there though when you find the right combination, that I have no doubt!

The loads you think may work good may not and/or vice versa

Good thing about your range, it gives the boat tailed bullets plenty of time to go to sleep

My 7mm mag and 25-06 seem to have a little more free bore than average and I was able to tighten my groups up by seating the bullet a little closer to the rifling.....that's if you reload!

Both rifles liked the Nosler Ballistic Tips. Both seemed to like plain ole Remington Core Lokts too.

Hornady and Sierra seemed to be a little elusive for fine accuracy (e.g. 1 MOA vs .5 MOA)

Yours may well be different

FWIW
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Old 05-22-2019, 05:40 PM
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Well, no more drama. Sportsmans Warehouse called me. It been about 5 1/2 weeks since I returned the rifle to the ruger repair center in NH. The muzzle brake was about 30 degrees off and frozen in place. I fired only 20 rounds before sending it back. Other than the muzzle brake being in the wrong position, I thought the rifle functioned beautifully. I sent back the rifle with only the bolt......no Mags. I was really getting ****ed at ruger for taking so long just to straighten the muzzle brake.

Well, I just picked up the rifle. What a shock! Here’s the “laundry list” of repairs ruger did to my NEW rifle:

1. Replace lower receiver; top stock mount, bottom stock mount, and hinge screws.

2. Align muzzle brake.

3. Furnish and ship 2 new factory tested magazines.

4. Safety function check, range test, complete cleaning.

Well now that I have my rifle again.........i’m no longer angry with ruger for taking so long.
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Old 05-22-2019, 05:54 PM
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Hey......

That's great news!

I'm definitely anxious to find out how it shoots, as I'm sure you are too

Keep us updated
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Old 05-22-2019, 06:24 PM
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I just found the retail cost of the 2 new mags ruger furnished and sent back with my rifle.....$170.00!!!
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Old 06-17-2019, 06:33 PM
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How's the rifle?

What ammo are you shooting?

Range? We need details man!
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