What a zoo
I called Friday; their website lists a bunch of different numbers to try. So I called all of them. Nobody answered any of the phone numbers and each one had it's mail-box full.
I tried again Saturday. After 4 calls I got through to a person. he explained that their computers had crashed and they lost their inventory, they had not idea of how many panels were left or which ratings.
I called again Sunday. After a few calls I found one number that did not have a full mail-box, the guy said that they were re-doing inventory and to call back in 30-minutes.
That set the pace for the entire day. Every half-hour I called.
Sometimes I had to make a series of calls to finally get a human.
Once I got a guy who said he was the owner of the company, that an inventory was being done and to call him back in a half-hour. Thankfully by then I had all of the phone numbers in my cellphone's memory.
Each time when I did get through to a human, voice I asked "Is your re-inventory done yet?" Mostly they said no, I could hear them yelling to somebody in the background, and they would come back to say it would take another half-hour.
Once when I asked "Is your re-inventory done yet?" the guy was mad and asked who I was and why I kept calling his office. I explained the process I had been going through, and that the owner had said to try back in a half-hour. So I was calling every half-hour to check on the inventory. I could hear background noise and then he said it would take "another half-hour".
Once I got a guy who laughed and said I was doing it exactly right, to keep calling every half-hour until their inventory was done.
Late in the afternoon, I got a female who spoke broken English. We were only barely able to understand each other. She said the inventory was done, but she did not know which panels were available. She thought that the 200W panels were still available, but then seemed to think that I wanted 200 of them. I only wanted 20. It took a while.
She took down my email so I could verify the purchase order. That was fun, I spelled out my email address, with her repeating back to me each letter. She messed it up the first two times, it took us going through my email address three times with me saying a letter and her repeating it back to me; before she finally got it right.
I got the email right away, and I corrected my name and shipping address. What I seem to have gotten is 20 of the 215W panels. Shipping is $500. Ouch.
Monday I got a call from them. They were clearing their messages
I appreciate the OP for telling us all about the sale. Thank you!
I am in the process of building a garage now, and really can not afford to buy much more then just these panels at this point. I think that I may need another 20 panels in the near future, but you get what you can afford.
