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Old 03-14-2012, 08:28 AM
ba13e4 ba13e4 is offline
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Default Dented Can and Food Safety



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Hello,

First post, but a long-time reader of the forums.

I received my Starter Kit from the LDS Online Store yesterday. One of the cans was severely dented and two had minor dents. I am not concerned with the minor dents, but I have little confidence in long-term storage of the severely dented can.

Here is the email response I received from LDS this morning.
"Because of the weight of these cans, they can sometimes be dented in handling. As long as the seals of the cans are not damaged, their shelf life will not be affected. If the seals have been damaged, please let us know.
RoseE
Internet Customer Relations"

Would you accept this answer and store the dented can or demand to exchange it for a undamaged one? I have a pic of the can to post, but can not upload it as a new registered user.

B
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Old 03-14-2012, 08:36 AM
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Hazeleyes Hazeleyes is offline
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I do not store dented cans long term.
I eat what I store and store what I eat.
If your rotating your food supplies then just eat them first.But if your one of those who just stores long term and will eat it when SHTF then yes I would have them replace the dented cans.
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Old 03-14-2012, 08:41 AM
ba13e4 ba13e4 is offline
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Thanks for the reply. My #10 cans are for long term storage. I sent a second email to LDS because the dent is long and deep and is right on the lip that seals the lid to the can. I do not trust to store it for 20 years in that condition.
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Old 03-14-2012, 08:46 AM
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I wouldn't store it long term. Open the can and if the metal liner is cracked, don't use it.
Old 03-14-2012, 09:06 AM
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Take pictures and send them to the vendor. If they don't replace the cans, use them over the course of the next year, but perhaps find another vendor if you aren't satisfied with their customer service/ and or product.

Was the box that contained the cans dented or crushed? For future reference, examine any boxes you recieve for such damage...that would be on the shipper. Then file a claim against them.
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Old 03-14-2012, 09:08 AM
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honestly just take it and eat it you gotta rotate through it anyway start there
Old 03-14-2012, 09:11 AM
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If the dent is on the edge of the can it will be impossible to "visually" inspect the integrity of the seal. I do not use cans dented on the edges for either short-term or long-term use. Ask the vendor to replace the damaged product.
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Old 03-14-2012, 09:14 AM
ba13e4 ba13e4 is offline
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Thanks for the replies. The box was not damaged. Also, I did send a pic to the company and received the quoted reply as shown above. Wish I could post the pic here as the dent is significant in my opinion. If they don't replace it, my family will be eating pinto beans in all sorts of dishes throughout the next 6 months
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Old 03-14-2012, 09:17 AM
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Cowboy Steve ... the dent is absolutely along the edge of the can and is quite deep. If they do not replace this, I will not be doing business with them again. I have received many #10 cans from another vendor (The Ready Store) and have never received a damaged can from them.
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Old 03-14-2012, 09:20 AM
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if you want undaunted cans go to the cannery in your area instead of ordering them and can them yourself itl be cheaper too
Old 03-14-2012, 09:29 AM
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Quote:
Originally Posted by FarmerJohn View Post
if you want undaunted cans go to the cannery in your area instead of ordering them and can them yourself itl be cheaper too
FJ, I'm not sure I agree with you on this one. First, it implies that if your order cans they ARE going to come dented (not my experience ordering many times through many vendors), and 2) Can goods are frequently offered by online vendors on sale with free shipping as well. So canning yourself locally may not be cheaper if you consider your time to do the canning and gas to get there.

Bottom Line: OP - Don't settle for improperly handled cans
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Old 03-14-2012, 07:39 PM
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Quote:
Originally Posted by Cowboy Steve View Post
FJ, I'm not sure I agree with you on this one. First, it implies that if your order cans they ARE going to come dented (not my experience ordering many times through many vendors), and 2) Can goods are frequently offered by online vendors on sale with free shipping as well. So canning yourself locally may not be cheaper if you consider your time to do the canning and gas to get there.

Bottom Line: OP - Don't settle for improperly handled cans
no the lds canneries are about as cheap as it gets and there several throughout each state typically

and no i was not implying anything but you will get dented cans from time to time and it has to do with the delivery not the maker
Old 03-14-2012, 07:47 PM
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If I get a damaged product I demand a replacement. No harm no foul. The integrity of cans can be compromised without your knowledge, until you need them. I don't play with food safety.
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Old 03-15-2012, 08:34 AM
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LDS responded to my second email indicating that they will replace the shipment and send me a pre-paid shipping label to return the damaged case of cans.

I was pleased with the quantity of food received for the price paid so with this response from their customer service, I would definitely recommend purchasing their starter kit of #10 cans.
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Old 03-16-2012, 12:43 AM
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Open the dented can. If liquid comes oozing out, that means internal pressure caused by organisms growing. It's gone bad; so toss it out,

If pressure seems normal, sniff carefully for any off odors indicating spoilage. Your nose is highly sensitive in these matters. Then boil the beejasus out of the contents. That will denature any botulin toxin. If you are squeamish like me, toss it out.
Old 03-16-2012, 02:00 AM
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Tin cans used for food processing are often coated on the insde to protect the product from the metal. If the can gets dented, the coating can be damaged. This can lead to rust or corrosion. I'd get it replaced.
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Old 03-16-2012, 02:30 AM
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Firstly, I worked in a Canned Food Company, and for my personal storage, I do not store any dented can, I ate them all up - just my personal storage preference.

But, canned food can be dented during transportation, handling or during storage, and that does not affect the life-span or properties of the food, the can be still be stored and consumed before the expiry date (printed on the can).

One matter to take note, if the can was well and later dented by itself (not cause by any parties concerned), those must be replaced as possible chemical reaction (due to the contents) may have taken place within the can which caused the dent to form. As such, the content's properties have changed and may no longer be edible.

Hope my limited knowledge helps!
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Old 03-16-2012, 03:53 PM
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I have never had a dented can of food go bad ever. You do have the option to make an appointment at your closest LDS food cannery and purchase the items in bulk then can it yourself on the spot and then cart it home in your vehicle completely removing the shipping part. This is what I do. The LDS cannery have very nice people there that help you throughout the entire process and it is cheaper then ordering online.
Old 02-20-2013, 02:38 PM
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Resurrecting an old thread. I recently got my first ever order of #10 cans. (Augason Farms/ Walmart stuff). 3 out of 8 were dented. 1 dented along an edge will definitely go back. Dumb newbie question: Is it ever normal to see a small amount of powdered product on the top of the can, beneath the plastic lid? A few of my cans have a fine dusting of their contents on their metal lid. I assume this means a damaged seal but don't want to stress about it if cans commonly just aren't washed after the canning process. Thanks!
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Old 02-20-2013, 02:52 PM
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Quote:
Originally Posted by queenof3 View Post
Resurrecting an old thread. I recently got my first ever order of #10 cans. (Augason Farms/ Walmart stuff). 3 out of 8 were dented. 1 dented along an edge will definitely go back. Dumb newbie question: Is it ever normal to see a small amount of powdered product on the top of the can, beneath the plastic lid? A few of my cans have a fine dusting of their contents on their metal lid. I assume this means a damaged seal but don't want to stress about it if cans commonly just aren't washed after the canning process. Thanks!
They don't wash the cans after filling. But I haven't seen any powder on any of mine either. So I don't know what answer to give. I can see how there could be loose powder from the filling process though. I'd give the can a thorough inspection along the seems to see if anything doesn't look right.
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